Frequently Asked Questions

Everything you need to know about your writing instrument journey.

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination and customs processing.

What is your return policy for pens and stationery?

We offer a 30-day return policy for unused items in their original packaging. Please note that fountain pens that have been inked cannot be returned unless they are faulty.

Do you offer engraving services for gifts?

Yes, we offer professional laser engraving on a wide selection of metal-bodied pens. Look for the 'Engravable' badge on the product page to customize your item.

How do I know which refill fits my pen?

Each product page includes a 'Refills' section listing compatible inks. If you are unsure, you can use our Refill Finder tool or contact our support team with a photo of your current refill.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for eligible orders.

Are the products you sell authentic?

Absolutely. We are authorized retailers for every brand we carry, including Lamy, Pelikan, and Montblanc, ensuring you receive 100% genuine products with full manufacturer warranties.